These terms apply from publication. The version accepted at checkout remains attached to your booking.
ISLE BOOKING is a proprietor-operated booking business at ISLE BOOKING, Ward 7, Kadmat, Lakshadweep District, Lakshadweep 682556, India. Contact islebooking.in@gmail.com or +919446066107 for help. This policy applies to bookings placed after its effective date; the accepted version is saved with each booking.
Guest cancellation schedule
Deadlines use the scheduled start time in Indian Standard Time (IST, UTC+05:30). The time your cancellation request is received determines the band, including requests received outside staffed hours. If a platform outage prevents cancellation, send evidence to support for review.
| Service | Time before scheduled start | Service price refund |
|---|---|---|
| Stays of any length | At least 168 hours | 100% |
| Stays of any length | At least 48 hours, less than 168 hours | 50% |
| Stays of any length | Less than 48 hours, no-show or voluntary early departure | 0% |
| Scheduled activities, vehicles/rentals and other services | At least 24 hours | 100% |
| Scheduled activities, vehicles/rentals and other services | Less than 24 hours or no-show | 0% |
Exactly 168 and 48 hours qualify for the higher stay refund band. Exactly 24 hours qualifies for a 100% activity, vehicle/rental or other service refund. Other services include appointments and fixed-price services such as permit/document assistance. The stay schedule applies equally to stays of 28 nights or longer. Supplier-failure and the exceptions below still apply.
The category schedules also apply to private/group activity bookings and individual bookings made through Trip Planner. All-inclusive holiday packages and bespoke chartered trips are deferred until separate terms are ready.
What the percentage covers
The service percentage applies to the discounted service price. Applicable refundable tax is included. Isle Booking does not charge a guest booking fee. No extra administrative charge or payment gateway cost is deducted from the customer's approved refund. Security deposits paid directly to a host are separate from the platform total and are handled directly between the host and customer under the host's disclosed conditions; the platform cancellation percentage does not determine their return.
Supplier failure, closures and exceptions
If a supplier cancels before service, is unavailable, or cannot honour a confirmed booking, the affected undelivered booking is refunded in full, including applicable refundable tax. A replacement may be offered, but you do not have to accept a voucher or alternative service.
If Isle Booking cancels unilaterally, the same refund applies and any equivalent cancellation charge owed to the customer under applicable law is handled separately.
If the delivered service is materially deficient or unusable, contact support with evidence, preferably within 24 hours. A later report does not automatically remove your rights. The unusable service may be refunded fully; a partially delivered service is assessed proportionately with a written outcome. Binding destination closures, permit failures and unsafe activity conditions are covered in the travel and safety policy.
Duplicate captures or captured payments for unconfirmed bookings are refunded in full. A bank debit or payment-provider success alone does not establish a confirmed booking. Refund eligibility is decided independently of recovery from the supplier.
Request and processing
Use your booking's cancellation/support controls or email islebooking.in@gmail.com with the booking reference, reason and relevant evidence. Phone: +919446066107. Do not send payment OTPs, UPI PINs or card security codes.
Our target is to decide an exception within three working days after necessary information is available, and initiate an approved refund within two working days. Working days are Monday–Friday excluding applicable bank/public holidays. If a delay arises, we explain the reason and next update.
Refunds return to the original payment source. Depending on the payment method and bank, a normal refund can take 7–10 business days to appear; some methods can credit sooner. Bank/provider time is separate from our initiation target. A processed status may precede bank credit. Ask support for the refund reference and a trace if credit is missing after ten working days.
Complaint escalation is explained in the support policy.